Poor customer service

On the 20th of Feb 2025 i sent a email to a supervisor at Supersonic to querry why am i paying more for the 15/15 speed fibre line from them when other service providers have a more faster line speed for almost the same price i am paying. I did send another email on the 6th of March 2025, till date there is no response from Supersonic. I would likenfor Hello Peter to kindly assist on this.