Poor Customer Service

There is no customer service, the WhatsApp chat application assigns you to an agent and then they never chat to you. When you call them they cannot provide a simple update on when your fibre installation will be done but provide a reference number and then inform you that you will receive feedback within 24 hours. Well we are at 48 hours, additional phone calls, mails and Facebook chat messages and more promises of feedback yesterday without any success. I even requested a customer service manager to contact me which also did not happen. If this is how it starts can you just imagine how it will end. Stay away from this company, I wish I read the reviews before I attempted to do business with them. I will take my hard earned money and spend it with another ISP. Never in my life have I experienced such poor service and total ignorance for customer service and satisfaction. They are a disgrace to the MTN brand.