Poor customer service

I've had the worst experience with a TN supersonic. I gave a cancelation notice 23 Oct and my account was only supposed to be suspended 23 November.. They canceled my account 6th November I called them three days in a row and nobody can explain to me what the issue is. I made a EFT Payment thinking it might be that I missed my installment stil no luck.. Your service is so poor that even your consultants encouraged me to log a complaint because she is being sent from pillar to post... I want my refund and I want my pro rata amount for the days I stil have left