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Samuelm M

1 reviews | Active since Mar 2011

14 Mar 2023, 15:33

Poor Customer Service

Placed an order on the 2nd of Feb for the airfibre installation ,up until today no technician came sent emails/calls they just don't care.

0
Replies (11)
Supersonic
Supersonic 's reply14 Mar 2023, 15:41
Official
Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .
SM
Samuelm M's update14 Mar 2023, 15:58
Reviewer Update
Gelane - Your Supersonic Order is in ProgressInbox


***ca | 2:47 PM (1 hour ago) | |
to me





Dear Gelane,

Your AirFibre order SSL***3 for address Steel Blue Street Witfontein 301-Jr Akasia City of Tshwane Metropolitan Municipality Gauteng South Africa has been sent to our installation team. Kindly note that the SLA for installation is 5 - 10 working days.

You will be kept updated regarding the status of your installation!

Got any questions? Contact us on our WhatsApp line on ***.
Bright Regards, The Supersonic Team

SM
Samuelm M's update14 Mar 2023, 15:58
Reviewer Update
This order was placed on the 2nd of Feb, if only you had were responding so fast on your emails/whatsapp
SM
Samuelm M's update14 Mar 2023, 16:01
Reviewer Update
This order was placed on the 2nd of Feb, if only you had were responding so fast on your emails/whatsapp
SM
Samuelm M's update14 Mar 2023, 16:01
Reviewer Update
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SM
Samuelm M's update14 Mar 2023, 16:02
Reviewer Update
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Samuelm M's update14 Mar 2023, 16:03
Reviewer Update
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Samuelm M's update14 Mar 2023, 16:04
Reviewer Update
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Supersonic
Supersonic 's reply14 Mar 2023, 16:55
Official
Good day, thank you for contacting Supersonic. Please accept our sincere apologies for the unpleasant service you have received. We will be in contact with you to assist. Kind regards Supersonic.
SM
Samuelm M's update14 Mar 2023, 17:06
Reviewer Update
Your service is terrible I don't want to lie, if there's no tech by my house by Thursday please cancel this enquiry I will go elsewhere.
Supersonic
Supersonic 's reply14 Mar 2023, 20:23
Official
Apologies for the delay in getting your air fibre installed. We have referred your request to our project management office and they will be in contact with you for further assistance.