TT
Thembela T
1 reviews | Active since Jul 2016
08 May 2024, 13:56
Poor customer service
Honestly the worst customer service. No response on any platform. They take forever to do the most mundane tasks, like sending a detailed statement-how hard can that be? Now 4 days later, still no statement, and no internet either. Pathetic!
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Replies (2)0
Replies (2)
Supersonic 's replyOfficial
08 May 2024, 15:01Good day, Thembela,
Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.We have escalated your query to our billing department, and feedback will provided as soon as possible.Kind regards,AM
Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.We have escalated your query to our billing department, and feedback will provided as soon as possible.Kind regards,AM
Supersonic 's reply08 May 2024, 15:01
Official
Good day, Thembela,
Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.We have escalated your query to our billing department, and feedback will provided as soon as possible.Kind regards,AM
Thank you for reaching out to Supersonic. Our sincere apologies for the frustration and inconvenience caused.We have escalated your query to our billing department, and feedback will provided as soon as possible.Kind regards,AM
TT
Thembela T's updateReviewer Update
08 May 2024, 15:44Sorry doesn’t bring back the lost study time due to your inability to fix a problem that you should easily be able to fix. I’m not asking you to build me a bridge to the moon, I’m asking you to do what it is you say you do as a business. Please send me a statement, get my internet back online and then put me down on notice for cancellation. I’ve run low on whatever patience I had now.
TT
Thembela T's update08 May 2024, 15:44
Reviewer Update
Sorry doesn’t bring back the lost study time due to your inability to fix a problem that you should easily be able to fix. I’m not asking you to build me a bridge to the moon, I’m asking you to do what it is you say you do as a business. Please send me a statement, get my internet back online and then put me down on notice for cancellation. I’ve run low on whatever patience I had now.