CJ
Claudine J
1 reviews | Active since Jun 2024
05 Jun 2024, 07:42
Poor Customer service
The supersonic client service is really bad. If you have a problem it is extremely difficult to get an answer. The telephone line just rings after you have made your choices and you never get to speak to an operator. Holding on for 20 to 30 mins and no answer. the whatsapp line aslo I never got to the bottom of my problem.
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Replies (1)
Supersonic 's replyOfficial
06 Jun 2024, 10:26Good day, Claudine,
On behalf of Supersonic, I sincerely apologise for the negative experience and delayed response.
Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
Kindly be advised that we are currently experiencing a high volume of calls and chats; hence, the delayed response.
Kind regards,
AM
On behalf of Supersonic, I sincerely apologise for the negative experience and delayed response.
Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
Kindly be advised that we are currently experiencing a high volume of calls and chats; hence, the delayed response.
Kind regards,
AM
Supersonic 's reply06 Jun 2024, 10:26
Official
Good day, Claudine,
On behalf of Supersonic, I sincerely apologise for the negative experience and delayed response.
Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
Kindly be advised that we are currently experiencing a high volume of calls and chats; hence, the delayed response.
Kind regards,
AM
On behalf of Supersonic, I sincerely apologise for the negative experience and delayed response.
Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
Kindly be advised that we are currently experiencing a high volume of calls and chats; hence, the delayed response.
Kind regards,
AM