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Marius R
1 reviews | Active since May 2010
07 Aug 2023, 10:26
Poor customer service
Purchased a 200gb FLTE package on 01/07/2022 which I was NOT able to activate and as a result cancelled it during the month. After numerous discussions two credit notes were issued on 06/09/2022 to value of R548.00, which I only received on 09/05/2023. After enquiring about the refund they issued a query ref SST148695 on 10/05/2023. On request I provided my banking detail to them on 12/05/2023. Numerous eMail messages and phone calls have not been able to action the refund. Very poor customer service.
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Replies (2)
Supersonic 's replyOfficial
07 Aug 2023, 10:43Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply07 Aug 2023, 10:43
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
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Marius R's updateReviewer Update
17 Aug 2023, 08:55Typical Supersonic. Quick reply but escalation yielded NO action to date. Do not respond to numerous eMail messages.
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Marius R's update17 Aug 2023, 08:55
Reviewer Update
Typical Supersonic. Quick reply but escalation yielded NO action to date. Do not respond to numerous eMail messages.