CJ
Charlene J
1 reviews | Active since Sept 2020
13 Aug 2022, 08:12
Poor customer service
Supersonic does not value their clients, I send a letter dor teemination of service dated 12 July, yesterday was the 12 Aug and still no contact was made with me, can you provide me with the details where to send your device seeing that refuse to communicate with me, I will disconnect the service myself by retuning your device.
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Replies (6)0
Replies (6)
Supersonic 's replyOfficial
13 Aug 2022, 08:16Thank you for contacting Supersonic Fibre. Kindly confirm your ID number, full name and surname, and physical address, for security purposes so that we can assist further and also give us a brief description of your query so that we can assist you further.
Supersonic 's reply13 Aug 2022, 08:16
Official
Thank you for contacting Supersonic Fibre. Kindly confirm your ID number, full name and surname, and physical address, for security purposes so that we can assist further and also give us a brief description of your query so that we can assist you further.
CJ
Charlene J's updateReviewer Update
13 Aug 2022, 08:24My ID number is present here and you have all my details on your system and I have sent numerous communications to you, please do not try to fool me with your automated response here and on email. Should I not receive any postal details to send your device I will drop it off at any MTN store and request legal assistance to serve you with a notice as I have following all steps to ensure you have on a letter on file requesting termination of service and postal details to return your device.
CJ
Charlene J's update13 Aug 2022, 08:24
Reviewer Update
My ID number is present here and you have all my details on your system and I have sent numerous communications to you, please do not try to fool me with your automated response here and on email. Should I not receive any postal details to send your device I will drop it off at any MTN store and request legal assistance to serve you with a notice as I have following all steps to ensure you have on a letter on file requesting termination of service and postal details to return your device.
Supersonic 's replyOfficial
13 Aug 2022, 08:37Please note we're on the line with the cancellations department, they say they'll give you a call to finalize the cancellation process kindly forward or send a screenshot of the initial cancellation email request to ***
Supersonic 's reply13 Aug 2022, 08:37
Official
Please note we're on the line with the cancellations department, they say they'll give you a call to finalize the cancellation process kindly forward or send a screenshot of the initial cancellation email request to ***
CJ
Charlene J's updateReviewer Update
13 Aug 2022, 08:43They can use search with name and surname as I sent them an email today as well, track my email with the letter for termination as you do not value your clients and think customer service is a joke as your head/main office are not close to any of your clients so what do you care when they actually follow your request to not just send an email but to send a letter which I did and fyi it was send dated 12 July and today is the 13 Aug
CJ
Charlene J's update13 Aug 2022, 08:43
Reviewer Update
They can use search with name and surname as I sent them an email today as well, track my email with the letter for termination as you do not value your clients and think customer service is a joke as your head/main office are not close to any of your clients so what do you care when they actually follow your request to not just send an email but to send a letter which I did and fyi it was send dated 12 July and today is the 13 Aug
Supersonic 's replyOfficial
13 Aug 2022, 08:48Kindly note I'm trying to assist to get this sorted and the cancellation process sped up hence I provide my email, I will need the initial email (the first request from the 12th of July 2022) not the new one, kindly forward the email or send a screenshot with date showing so that i can be able to escalate it further.
Supersonic 's reply13 Aug 2022, 08:48
Official
Kindly note I'm trying to assist to get this sorted and the cancellation process sped up hence I provide my email, I will need the initial email (the first request from the 12th of July 2022) not the new one, kindly forward the email or send a screenshot with date showing so that i can be able to escalate it further.
Supersonic 's replyOfficial
13 Aug 2022, 12:06Good day we noticed you have not responded in a while, this chat is going to be automatically closed. Should you have any further queries please send a message to reopen this chat.
Supersonic 's reply13 Aug 2022, 12:06
Official
Good day we noticed you have not responded in a while, this chat is going to be automatically closed. Should you have any further queries please send a message to reopen this chat.