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Tk T
1 reviews | Active since Jun 2021
07 Nov 2022, 18:22
Poor customer service
its only 8 days with supersonic but i'm spend more more airtime calling them everyday to get my new line resolved but with no solution worst part i cancelled my old ISP. Signed up for a fixed LTE Uncapped they speed is up to 30Mbps but i can't even get 1Mbps' its on & off Router signal strength says 25%. Everyday when i call they keep on making me reboot, resert, update co-ordinates at the end of the call they promise to escalate and do nothing. following day i call get someone make me do same thing and promise to log a request to change router then nothing no update.
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Supersonic 's replyOfficial
07 Nov 2022, 20:22Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .
Supersonic 's reply07 Nov 2022, 20:22
Official
Good day , thank you for contacting Supersonic. We apologize for the unpleasant service you have received . We will be in contact with you to assist . Kind regards Supersonic .
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Tk T's updateReviewer Update
10 Nov 2022, 13:381 at Clayville we don't have loadshedding they's no 1 day that i have ever called and was told that they's tower that is down due to power they always up.... Secondly i can see that who ever updated this is not techically minded its a useless update to tell me that speed is determined on how many people that are connected on the tower cause you can not sell more bandwith that you don't have even if that's the case of more subscribers connected you can't tell me that 0.19Mbps is fine since i bought that i don't even get 1Mbps at anytime.Router signal strength is always on 25% Yesterday i drove to your office at 14 avenue and the support supervisor sent the Noc agent to tell me that they's nothing he can do. They escalate to MTN and they have been saying that since last friday
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Tk T's update10 Nov 2022, 13:38
Reviewer Update
1 at Clayville we don't have loadshedding they's no 1 day that i have ever called and was told that they's tower that is down due to power they always up.... Secondly i can see that who ever updated this is not techically minded its a useless update to tell me that speed is determined on how many people that are connected on the tower cause you can not sell more bandwith that you don't have even if that's the case of more subscribers connected you can't tell me that 0.19Mbps is fine since i bought that i don't even get 1Mbps at anytime.Router signal strength is always on 25% Yesterday i drove to your office at 14 avenue and the support supervisor sent the Noc agent to tell me that they's nothing he can do. They escalate to MTN and they have been saying that since last friday