BM
Basani M

1 reviews | Active since Jun 2022

02 Jun 2022, 11:41

Poor Customer care - Or does it even exist?

Guys do not sign up with Supersconic. Like a fool I just held on a call as per normal waiting for their accounts department. Supersonic canceled my account last year claiming none payment. I have sent countless emails spoken to a million agents with proof of payments. I am now considering legal recourse as they continue to debit my account from last year. The strange part is nobody replies to emails and nobody replies to follow ups. Their own agents agree when I send pop that I have paid. They said they will contact accounts to remove my bank details still nothing. DO NOT sign up with Supersconic guys. The customer care is none existant and any email or calls made clearly don't matter. Seeking legal help and contacting ombudsman. I am actually ready 2 upload email chats naming and shaming all INVOLVED via social platforms maybe they will call me. I wish I could upload here so you guys can see. Don't sign up guys DON'T!

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Replies (3)
Supersonic
Supersonic 's reply02 Jun 2022, 11:52
Official
Good Day Basani, thank you for contacting us. I would like to start off by sincerely apologizing for the the matter at hand. Kindly send us a direct message so that we may assist you with your query and make sure that this is resolved as soon as possible. Regards Supersonic.

Best regards,

BM
Basani M's update02 Jun 2022, 11:56
Reviewer Update
Please can anyone from accounts /billing call me. The apology seems unfair if I don't get helped. I have email threads from October with no replies. I sent you POP and was promised you would remove my bank details. Just yesterday you guys went in my bank account. Imagine from last year. My phone is on, my emails are open. *** I am waiting eagerly for your call. I can't believe I had to go on hellopeter 4 you to reply. Crazy!
Supersonic
Supersonic 's reply02 Jun 2022, 18:59
Official
Hi, As discussed on the call , it had been escalated further . 
Have  a good evening 
Kind regards VT

Best regards,