Poor customer care

Item: Supersonic
Rating: 1
Author: Bradley D

Struggling to speak to someone at the accounts division, my call keeps getting dropped from their side. I am trying to follow up on a refund due to me for a double debit out of no fault of my own. I have been patient since May 2021 for this refund. I was told the refund should be in my account today, but I cant follow up because my calls keep being dropped. I have to keep buying airtime, in which I have to wait 30-40 minutes in a queue just for the consultant on the other end to drop the line when they answer.

Helpful (0)

Replies (4)

Supersonic 's replyOfficial

10 Aug 2021, 12:03

Good Day, thank you for contacting Supersonic Fiber, apologies for the inconveniences caused, please hang in there while l look at your account.

Warm regards
WN

Supersonic 's reply10 Aug 2021, 12:03

Official

Good Day, thank you for contacting Supersonic Fiber, apologies for the inconveniences caused, please hang in there while l look at your account.

Warm regards
WN

Bradley D's updateReviewer Update

10 Aug 2021, 14:00

I was told that last week, I was either to receive my refund on Thursday last week or Today and nothing as yet. Can I have a date as to when my refund will be loaded? A date Supersonic can actually commit to.

Bradley D's update10 Aug 2021, 14:00

Reviewer Update

Bradley D's updateReviewer Update

12 Aug 2021, 08:28

Any feedback on this issue? Is this going to take a few months, I need to know? very strange that here is no ETA???

Bradley D's update12 Aug 2021, 08:28

Reviewer Update

Any feedback on this issue? Is this going to take a few months, I need to know? very strange that here is no ETA???

Bradley D's updateReviewer Update

13 Aug 2021, 07:46

And still nothing in my account. How long is this going to take. I would like the details of Calvin Collett

Bradley D's update13 Aug 2021, 07:46

Reviewer Update

And still nothing in my account. How long is this going to take. I would like the details of Calvin Collett