CT
Clive T
1 reviews | Active since Jul 2015
09 Aug 2023, 00:08
Poor connectivity and customer service
What a **** technical and customer experience and I don't believe is associated with MTN. I have been battling with connectivity issues and guess what ??? My tower is 100% but they just don't get it ????? Is this how they milking people money ? I've connected maybe for 5 hours max since August 💔 I want my money back and cancel this ****ty service
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Supersonic 's replyOfficial
09 Aug 2023, 07:12Good day, Clive Tshivhase.
Thank you for contacting Supersonic Fibre. We sincerely apologize for the inconvenience caused.
Please be advised that if you would like to cancel your service, kindly login into your customer portal and follow the steps below.
1. Login into your account using this link: https://clientzone.supersonic.co.za/register
2. Go to my account.
3. Go to my services.
4. Go to cancel package and state the reason for cancellation.
Please be advised that there's a ticket logged with our second-line support team so that they can investigate and assist further.
Regards
Supersonic Fibre
Supersonic 's reply09 Aug 2023, 07:12
Official
Good day, Clive Tshivhase.
Thank you for contacting Supersonic Fibre. We sincerely apologize for the inconvenience caused.
Please be advised that if you would like to cancel your service, kindly login into your customer portal and follow the steps below.
1. Login into your account using this link: https://clientzone.supersonic.co.za/register
2. Go to my account.
3. Go to my services.
4. Go to cancel package and state the reason for cancellation.
Please be advised that there's a ticket logged with our second-line support team so that they can investigate and assist further.
Regards
Supersonic Fibre