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Sanet A

1 reviews | Active since Feb 2024

21 Feb 2024, 16:09

Poor connection speed

I app**** for a 100Mbps fiber line. When activated it was only 15Mbps. Mistake made by sales person. I app**** to upgrade to 100Mbps. Both fiber provider and Supersonic said it is all done but still my speed is only 15Mbps. Since last week they can do nothing about it. All answer I get from Supersonic is to reboot router and test again as everything must be fine. Did that 3 times already. Tested speed with speedtest.net app on laptop with LAN cable as requested. Still only 15Mbps. Nothing gets done and no reply over whatsapp. Dont think they can supply me with 100Mbps. The whole process since my first application is going 3 weeks now. This is very bad service. Allready received my invoice for 100Mbps line but still on 15Mbps. So sad

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Sanet A's update22 Feb 2024, 07:41
Reviewer Update
The reply on whatsapp was to log into clientzone and request for cancelation. Sadly I want to do that but can not log in to do so because my email address is not verified. I checked all my emails for an activation or verification email but never received one. Asked for assistance on website contact form no reply. On whatsapp no reply. When calling they put me on hold and when calling back no answer. I want to cancel with immediate effect please. You guys can not provide what I was asking for. Been long enough now. I am changing to another ISP please cancel this service. Call me on *** if you have questions.