Poor Communication

Good morning Supersonic,

Approximately 3 weeks ago I filled in a number of my details on your website, including my address, which package I wanted and my contact details, I assumed from the generated reference number on the website that my order was complete. I did not save this reference number as I very wrongly assumed I would get a confirmatory email with these details.

I then began waiting and waiting and waiting, on two occasions I sent a WhatsApp message and on both occasions received an automated response saying 7 to 14 working days, I got to day 10 (was delayed due to all the public holidays) and I tried DM on Twitter to which I was told that I had been “uncontactable” and that someone had been trying to reach me. I checked my WhatsApp, SMS and emails and there was absolutely no contact made.

I then received a call from Precious on Tuesday who stated that she had been trying to call me, I asked her why they had not sent me a message or email to which there was no explanation. My line of work means that I receive very many calls every day and often miss calls, I don’t manage to return all these calls due to my busy schedule. On Tuesday I was told they will try push my order.

Yesterday I called and I was told that I am in the queue, 7 to 14 days...

It makes me truly worried when an IT company can’t send a simple message to a customer saying they can’t reach them and giving a contact number to them? Even better send them a link to verify whatever you need... you wasted many many days trying to call me when I had already offered you my business on a silver platter?

The agent I dealt with today sounded as though she truly had no interest in my issue, this was the umpteenth complaint for the day it seemed and she actually did not offer me any solutions... only after I insisted that she escalate the matter did she agree?

Do you want my business or not? I am truly happy to go elsewhere if you don’t need my business...

Kind Regards, Caleb Finn ***