Poor communication and Inefficient

Good day, I need assistance regarding my MTN fiber application. I app**** over the phone and successfully uploaded my RICA documents. The call center advised me to wait for the installation team, Supersonic fiber,

I am located in Mokopane, but when my address was captured, it automatically picked up the one in town. Today, a lady from the installation team, Mokgethwa from the Polokwane office, called to confirm my address. She requested my location via WhatsApp, which I sent. However, she later rep**** that she had canceled my order without offering a solution or discussing the way forward. I would appreciate your urgent assistance in resolving this matter. Please let me know the next steps.