Poor Communication

I’ve ordered Supersonic Air Fiber product on the 1st May 2021 the day they launched their Air Fiber at Protea Glen and then on the 6th May they sent their technician to install, unfortunately their technician couldn’t not be able to install because they were unable to connect me with their BN on the MTN tower in Lenasia, then on the 7th I received a call that the tower I’m supposed to be connected to has been vandalised. Then on the 10th May I called Supersonic to find out if they will be still coming to install and I was promised that someone will call me within the week to give feedback back , until today I’m still waiting for a feedback and every time I called they just promised to get someone to call me, It seems like they don’t have a coverage in Protea Glen because I went to tower I’m supposed to be connected to and the tower doesn’t look like it was vandalised. They should have told me that it was not possible for them to connect me or they are busy fixing the problem so that I can look for other options