Poor client Services

I had to do a Fibre Line Migration to the Vuma Reach platform and I have logged into the system and ordered. Its been more than a week that my wifi is off. Tried numerous occasions to whatsapp but no responds. As I'm writing this I'm actually still holding on a call with Supersonic and its 50 min already. The agent that I spoke to is KAMOGELO and I had to repeat myself over and over and at the end she transferred me again to another agent. If you do employ agents make sure they no what they doing and not put you on hold the whole time.