Poor call center assistance.

Disclaimer - My experience with supersonic has been great until today (past 5 months)

The issue at hand is that my speeds have gone from 30-60mb/s, to 0.3mb/s. I contacted the call center, and was told there was nothing they could do about speed issues, and that I should consider moving my router...

I informed them that the signal was perfect, and that it was not a network issue, as my phone, which is directly with MTN, had perfectly normal speeds (as fast as i am used to) in exactly the same position as the router.

Thus, it is clearly a Supersonic system/fixed lte issue, which they can absolutely do something about (if not them, then who?), however, the attitude of the person at the call center was dismissive, and pointedly unhelpful, the kind of service I have come to expect from a run down government department.

It is unfortunate that I am compelled to leave this feedback, but I expect more.