POOR BILLING AND NO COMMUNICATION ON WHATSAPP

Good Day. Service has been very good but I have billing complaints. I paid my account for April on the 22 March. Today I received notification that a debit order instruction has been submitted. If I am a little short then this is all your fault. For months and months I have been unable to view my statement and/or invoice. I have also numerous times requested my statement be sent to me on a monthly basis like you used to. This also has not been done so how am I supposed to know what the full amount is. I am buying what your website says the amount is for my current service. your WhatsApp operators todays after 2 hours have not responded either so that's another failure on your end. I am paying for your high end service so please give me some better billing communication. Please inform Vumatel to send a team to corner Boundary and Roux Streets Rouxville. A fiber box cover has come off and wires are hanging out. That's something else your WhatsApp consultants have no interest in assisting me with. Your last one told me I must go tell the homeowner to contact Supersonic. How do I even know who their ISP is and I am not going to bother people I do not even know Not a very bright answer. Please inform Vumatel to deal with it. Fix your billing