Poor and unacceptable service

I have attempted to contact the support team 10 times, each time being placed on hold for over 15 minutes without resolution or answer you just do not get a hold of them via email or phone calls. This level of service is unacceptable.

Additionally, I have spoken to Metro Fibre, and they have confirmed that no new tickets have been logged from Supersonic side with my address fixed. I required urgent clarification on this matter with no resolution.

I am now being forced to explore alternative network providers and cancel my order, as I urgently needed a fibre connection for my work-from-home requirements. Very very poor an unacceptable service