Poor and pathetic Service

Dear Supersonic,

I honestly regret the day I decided to use supersonic.Had I did some vetting first on Hello Peter, I’d be singing a different song right now.

Firstly this case : SST845867 was closed without any feedback.What investigation did you do and how did you reach to that decision of closing the case?

Secondly this case : SST853716 is still in progress but my services were suspended on Thursday ( 11/12/2025) due to unpaid bill(See attached). But when I check on my profile, It says my account is in order and shows that outstanding amount, which the case is still pending. Clawback amount, was billed to me for relocation within 12 months (Why 12months because this is a month to month not a contract) I have been with Supersonic and as per Don, it wasn’t supposed to be that way and hence the credit application.

I tried to call Supersonic, but I was blocked.I get an automated voice that says” Your services is suspended.Go on supersonic website, make payment to be connected and you’ll be reconnected automatically ”

Nevertheless I paid that outstanding amount on Friday (12/12/2025) and on the 14/12/2025 @ 15h00, I am still not connected.

At the moment I don’t have any outstanding balance and am still not connected.

I am very very much unhappy with your service and next move is ICASA.

Don’t use this people!