Poor accounts management and customer service

Been connected since beginning November 2018, no problems. Get home last night and internet not working. Called your helping and was "customer #1 in the queue" for over 30 mins before giving up, over and above logging 5 separate queries as i was waiting.

No answer or call back today. I had to call at 4.15pm and waited 20mins to be answered and transferred to different people. Turns out, my account was blocked because of an outstanding amount of 1.2k, however i asked where invoices we sent and got transferred to accounts department but been told they have gone home.

I asked to be sent the statement to my email address, lest it be realised they have completely the wrong email address! they have been sending invoices to ghost email.

They blocked my account because there's an outstanding amount on my account, it would be great if I had known about this and actually received an invoice.

It would be GREAT, if they could ensure that invoices are actually sent to the CORRECT email address. In addition, I would SUGGEST that they actually CALL the customer in future to check if they are receiving statements/ invoices, instead of just cutting them off without notice. How is anyone suppose to pay if you keep sending to ghost email addresses and you don't send them the invoice with details on how to pay.

Seriously frustrating. I've made the payment, lets see how long it takes to reconnect....