PLEASE REFUND ME MY MONEY ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I am really frustrated.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have never experienced such poor customer service , every time you call in you get told different stories you end up being confused on what's really going on. the only thing they know is escalating to their PMO Department which doesn't seem to exist because all my queries haven't been sold at this moment. Firstly they put me on a wrong Package and when I ask to be credited I am told it will take 14 days ,the 14 Days has passed and they haven't credited me when I call in they telling me that they are waiting for PMO to provide proof that indeed I have been allocated the wrong package. so Basically i pay R999 for a 399 Package. PLEASE CREDIT ME MY MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! WHY SHOULD I SUFFER FOR A MISTAKE THAT WAS MADE BY YOU ?