1 reviews | Active since Feb 2021
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Extremely poor customer service. Due to a poor and faulty payment system, top ups sometimes you do not receive the data but the money does go out of your account. Happened to me on two separate occasions - the first time I thought my banking details were incorrect and tried to purchase a few times at R150 for 25 G, the money lef tmy accoutn and after calling and waiting on the phone for over an hour, I was told that I would not be refunded but awarded the data that was obviously not what i wanted. I thought that it was better than nothing and was then asked to produced POP and banking statements - Up to this day I did not receive data.
More recently it happened but I stopped after one attempt. Contacted Supersonic on the day, waited over an hour and then was amde to send POP etc. After a week I contacted them again spoke to a different employee and did the whole process again with no result It's been over a month and I tried again and did the whole process. Still nothing.
We are sorry to hear that you have not received satisfactory service from us. Kindly send us an email on *** with your contact & account details so that we can assist.
Regards,
The Supersonic Team
Best regards,
We are sorry to hear that you have not received satisfactory service from us. Kindly send us an email on *** with your contact & account details so that we can assist.
Regards,
The Supersonic Team
Best regards,
