JD
John D

1 reviews | Active since Feb 2021

23 Feb 2021, 19:28

Please read before considering as an ISP

Extremely poor customer service. Due to a poor and faulty payment system, top ups sometimes you do not receive the data but the money does go out of your account. Happened to me on two separate occasions - the first time I thought my banking details were incorrect and tried to purchase a few times at R150 for 25 G, the money lef tmy accoutn and after calling and waiting on the phone for over an hour, I was told that I would not be refunded but awarded the data that was obviously not what i wanted. I thought that it was better than nothing and was then asked to produced POP and banking statements - Up to this day I did not receive data.

More recently it happened but I stopped after one attempt. Contacted Supersonic on the day, waited over an hour and then was amde to send POP etc. After a week I contacted them again spoke to a different employee and did the whole process again with no result It's been over a month and I tried again and did the whole process. Still nothing.

0
Replies (1)
Supersonic
Supersonic 's reply21 May 2021, 15:16
Official
Hello John,

We are sorry to hear that you have not received satisfactory service from us. Kindly send us an email on *** with your contact & account details so that we can assist.

Regards,
The Supersonic Team
 

Best regards,