Please, please cancel - and don't hijack my current fibre line

Item: Supersonic
Rating: 1
Author: Niek W

Please consider this as a cancellation of my application for a fibre connection. I also cancelled via whatsapp - off course no reply. And the email address *** is an unattended mailbox. So not sure what else I can do to cancel a service for which the application has never been acknowledged/finalised.

Helpful (0)

Replies (3)

Supersonic 's replyOfficial

19 Jun 2020, 08:24

Hello Niek,

An agent has been trying to phone you to no avail. I have emailed you in order to set up a suitable time for him to contact you.

Regards,
Sandra

Supersonic 's reply19 Jun 2020, 08:24

Official

Hello Niek,

An agent has been trying to phone you to no avail. I have emailed you in order to set up a suitable time for him to contact you.

Regards,
Sandra

Niek W's updateReviewer Update

23 Jun 2020, 16:45

Hi Sandra,

I have spoken to the agent and explained why I decided to cancel my fibre application.

Unfortunately I have received another email stating that the fibre line installation is in progress.

I have cancelled my application - what else do I need to do? I can't get through on whatsapp, I can only phone Supersonic and never get through.

HOW MANY TIMES DO I NEED TO CANCEL??

PLEASE STOP THIS!!!!!!!!!!!!

Niek W's update23 Jun 2020, 16:45

Reviewer Update

Supersonic 's replyOfficial

24 Jun 2020, 09:43

Hello Niek, the cancellation will be done today.

Regards
Sandra

Supersonic 's reply24 Jun 2020, 09:43

Official

Hello Niek, the cancellation will be done today.

Regards
Sandra