1 reviews | Active since Jun 2020
PLEASE HELP ME!!!!!!!!!!!!
I will write a daily review until my wifi / Fibre is sorted.
I wrote a review last week. And I'm still sitting with a problem. I'm phoning Supersonic on a DAILY basis. This morning at 8am, I spoke to Mbasa who "escalated" my issue to the Project Manager, Danie Kruger.
Last week, I had to hear every day that the situation was escalated to the project manager. In fact on Thursday and Friday, it was escalated to the Project Manager's MANAGER. And still no one has phoned me or sorted this out.
Vumatel must get a "NEW INSTALLMENT ORDER" from Supersonic. Yes, there is Fibre at the new house I'm staying BUT there is no ONT box for me to plug my router in. The order Vumatel got from Supersonic is only to active the fibre line on my name.
I am ready TO PAY whatever it takes for this to happen as soon as possible. I'm working from home and currently going through R200 - R400 data on my phone per day. Is Supersonic going to reimburse me or give me discount for the almost 2 weeks I am not using their wifi???
PLEASE PLEASE PLEASE!!!! HELP ME!!!!!
Apologies for the frustration caused. We will be in touch as soon as possible to get this resolved for you.
Regards,
Sandra
Apologies for the frustration caused. We will be in touch as soon as possible to get this resolved for you.
Regards,
Sandra
AND I will get lawyers involve if ONE CENT is deducted from my account at the end of the month because you've already took your cancelation money and I have not used your wifi for one day this month.
AND I will get lawyers involve if ONE CENT is deducted from my account at the end of the month because you've already took your cancelation money and I have not used your wifi for one day this month.
I now ran out of money to buy data becuase this is what Supersonic has cost me the past two weeks:
Additional Airtime Bought R 1,400.00
Additional Data Bought R 1,097.00
Additional deduction from my account from Supersonic R 2,823.01
TOTAL EXPENSES DUE TO SUPERSONIC R 5,320.01 (money I don't have or budgeted for)
Total time spend on the phone with either Supersonic or Vumatel from the 1st of December to try and sort this out is 3 hours and 36 minutes - once again costing me money.
Up to today, NO ONE from Supersonic has actually take the time to PHONE ME.
I dont have money to add data to my phone anymore. I dont have money to add airtime anymore.
I NEED INTERNET. I ran out of options to go in order to try and sort this out.
IS THERE SOMEONE WHO CAN HELP!!!!!!!!!!!!!!!!!!!!???????????????????????????????
I now ran out of money to buy data becuase this is what Supersonic has cost me the past two weeks:
Additional Airtime Bought R 1,400.00
Additional Data Bought R 1,097.00
Additional deduction from my account from Supersonic R 2,823.01
TOTAL EXPENSES DUE TO SUPERSONIC R 5,320.01 (money I don't have or budgeted for)
Total time spend on the phone with either Supersonic or Vumatel from the 1st of December to try and sort this out is 3 hours and 36 minutes - once again costing me money.
Up to today, NO ONE from Supersonic has actually take the time to PHONE ME.
I dont have money to add data to my phone anymore. I dont have money to add airtime anymore.
I NEED INTERNET. I ran out of options to go in order to try and sort this out.
IS THERE SOMEONE WHO CAN HELP!!!!!!!!!!!!!!!!!!!!???????????????????????????????
NOW I CANT EVEN MOVE TO ANOTHER SERVICE PROVIDER BECAUSE THE ****EN FIBRE IS ON SUPERSONIC'S NAME.
HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
NOW I CANT EVEN MOVE TO ANOTHER SERVICE PROVIDER BECAUSE THE ****EN FIBRE IS ON SUPERSONIC'S NAME.
HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!