Please help
Since 2 October I have been trying to sort out an issue with my WiFi #Supersonic could not to date sort issue out and now states the issue lays with #FrogfootFibre ... yet it is now going in for 10 days and blame is being shifted between them as well as #Nepic ... I just need to work I have done #hellopeter reviews- 100s of phone calls and even tried Managers... no luck!
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Supersonic 's replyOfficial
11 Oct 2020, 21:45Good evening Ronel
I do apologise for the service that you have been experiencing. One of our agents will have a look and contact you.
Best regards
Francois
I do apologise for the service that you have been experiencing. One of our agents will have a look and contact you.
Best regards
Francois
Supersonic 's reply11 Oct 2020, 21:45
Official
Good evening Ronel
I do apologise for the service that you have been experiencing. One of our agents will have a look and contact you.
Best regards
Francois
I do apologise for the service that you have been experiencing. One of our agents will have a look and contact you.
Best regards
Francois
's updateReviewer Update
13 Oct 2020, 14:07Francois -
It has now been 11 days and according to Frogfoot my issue was resolved.
I spoke to Avanda then Ian and then Pamela today (13 Oct 2020) where I was told the account belongs to a Mr de Bruin! This account is being deducted from my business bank account and have been mine since January 2019 when I signed up with Nepic.
Now they are de*****ing me as well ! Izinkumbulo Trading has 1 Director and that is me!
This is getting out of hand and I am not happy with this at all.
I need a call back to get to understand what on earth are you guys doing - because it is not to sort out my Wifi as I am still down!
It has now been 11 days and according to Frogfoot my issue was resolved.
I spoke to Avanda then Ian and then Pamela today (13 Oct 2020) where I was told the account belongs to a Mr de Bruin! This account is being deducted from my business bank account and have been mine since January 2019 when I signed up with Nepic.
Now they are de*****ing me as well ! Izinkumbulo Trading has 1 Director and that is me!
This is getting out of hand and I am not happy with this at all.
I need a call back to get to understand what on earth are you guys doing - because it is not to sort out my Wifi as I am still down!
's update13 Oct 2020, 14:07
Reviewer Update
Francois -
It has now been 11 days and according to Frogfoot my issue was resolved.
I spoke to Avanda then Ian and then Pamela today (13 Oct 2020) where I was told the account belongs to a Mr de Bruin! This account is being deducted from my business bank account and have been mine since January 2019 when I signed up with Nepic.
Now they are de*****ing me as well ! Izinkumbulo Trading has 1 Director and that is me!
This is getting out of hand and I am not happy with this at all.
I need a call back to get to understand what on earth are you guys doing - because it is not to sort out my Wifi as I am still down!
It has now been 11 days and according to Frogfoot my issue was resolved.
I spoke to Avanda then Ian and then Pamela today (13 Oct 2020) where I was told the account belongs to a Mr de Bruin! This account is being deducted from my business bank account and have been mine since January 2019 when I signed up with Nepic.
Now they are de*****ing me as well ! Izinkumbulo Trading has 1 Director and that is me!
This is getting out of hand and I am not happy with this at all.
I need a call back to get to understand what on earth are you guys doing - because it is not to sort out my Wifi as I am still down!