PLEASE CAN I HAVE MY REFUND!!!!!

PLEASE CAN I HAVE MY REFUND!!!!!

I cancelled my service 2 months ago and received confirmation of the cancellation now this month Supersonic decides to debit my account for what reason I do not know. I phone them last week they log a request and tell me refunds are only paid on a Tuesday. To date not refund and called them twice and all they say is it is in progress we do not work in the finance department and they will escalate.

Today I called and asked if I can get the Supervisors email address because I know they cannot assist with the refund but perhaps I can mail him to ask him to escalate this from his side to try and speed up the process.

The Supervisor Kamiel Vishnu informs the Agent that they cannot give his email address and there is nothing he can do. Till now no refund because to corporate companies our money is just small change to them but to me it is my bread and milk yet I must beg to get my money back that was literally ****** from me.