AK
Ame K
1 reviews | Active since May 2016
31 Aug 2022, 21:20
Pending router refund
I’m still awaiting any feedback regarding my pending refund for a router that was returned to SUPERSONIC, and they still charged me for it.
CAS-***-N0S7H9
EVERY SINGLE TIME one of your customer support consultants have been telling me that the refund is "pending", "in progress" or with the billing department, they've followed up and it will be escalated. ABSOLUTELY NOTHING IS HAPPENING and I have been waiting for more than a month!
No one answering emails, phone calls, messages or giving ANY FEEDBACK whatsoever!!
Helpful (0)
Replies (6)0
Replies (6)
Supersonic 's replyOfficial
01 Sept 2022, 07:10Good Morning Ame,
Thank you for reaching out to Supersonic. We apologize for the inconvenience caused, Kindly note that i will be looking into the query and provide with feedback.
Kind Regards,
Supersonic Team
Thank you for reaching out to Supersonic. We apologize for the inconvenience caused, Kindly note that i will be looking into the query and provide with feedback.
Kind Regards,
Supersonic Team
Best regards,
Supersonic 's reply01 Sept 2022, 07:10
Official
Good Morning Ame,
Thank you for reaching out to Supersonic. We apologize for the inconvenience caused, Kindly note that i will be looking into the query and provide with feedback.
Kind Regards,
Supersonic Team
Thank you for reaching out to Supersonic. We apologize for the inconvenience caused, Kindly note that i will be looking into the query and provide with feedback.
Kind Regards,
Supersonic Team
Best regards,
Supersonic 's replyOfficial
01 Sept 2022, 07:21Good Morning Ame,
The case is still in progress with the billing department. I have sent a followed up with the billing department.
Kind Regards,
Supersonic Fibre
The case is still in progress with the billing department. I have sent a followed up with the billing department.
Kind Regards,
Supersonic Fibre
Best regards,
Supersonic 's reply01 Sept 2022, 07:21
Official
Good Morning Ame,
The case is still in progress with the billing department. I have sent a followed up with the billing department.
Kind Regards,
Supersonic Fibre
The case is still in progress with the billing department. I have sent a followed up with the billing department.
Kind Regards,
Supersonic Fibre
Best regards,
AK
Ame K's updateReviewer Update
01 Sept 2022, 07:26How long is it still going to be "in progress?"
AK
Ame K's update01 Sept 2022, 07:26
Reviewer Update
How long is it still going to be "in progress?"
Supersonic 's replyOfficial
01 Sept 2022, 07:28Hello Ame,
I have followed up with the billing department, I will provide you with feedback as soon as they respond.
Kind Regards,
Supersonic Fibre
I have followed up with the billing department, I will provide you with feedback as soon as they respond.
Kind Regards,
Supersonic Fibre
Best regards,
Supersonic 's reply01 Sept 2022, 07:28
Official
Hello Ame,
I have followed up with the billing department, I will provide you with feedback as soon as they respond.
Kind Regards,
Supersonic Fibre
I have followed up with the billing department, I will provide you with feedback as soon as they respond.
Kind Regards,
Supersonic Fibre
Best regards,
Supersonic 's replyOfficial
01 Sept 2022, 08:11Good Morning Ame,
Thank you for reaching out to Supersonic. We apologize for the inconvenience caused, Kindly note that i will be looking into the query and provide with feedback.
Kind Regards,
Supersonic Team
Best regards,
Supersonic 's reply01 Sept 2022, 08:11
Official
Good Morning Ame,
Thank you for reaching out to Supersonic. We apologize for the inconvenience caused, Kindly note that i will be looking into the query and provide with feedback.
Kind Regards,
Supersonic Team
Best regards,
AK
Ame K's updateReviewer Update
01 Sept 2022, 14:04When can I expect feedback regarding this?
AK
Ame K's update01 Sept 2022, 14:04
Reviewer Update
When can I expect feedback regarding this?