Pay my money back.

I'm writing this message again since my complaint written on the 6th April 2022 was ignored.

Can I have my account credited back to Zero so my statement shows that I don't owe you anything as I never received service from you?

Please email me my statement showing zero and a cancellation letter so I can move on to another service provider I would like to have my full refund of R1800 paid back to my account. the case number is CAS-**********-N6K1W4. This matter has been going on for 2years and I don't have time to wait another 21 days.

I have never experienced such a headache in my life honestly.