1 reviews | Active since Feb 2020
Pay for replacement router that belongs to them ????
So after being with Supersonic for years now, I never had an issue with their service. Along the years, I on several occasions requested access to the router, to change the password at random times. Each time I get told that the router belongs to them. All fair, so the router packed up twice throughout the years, which they replaced.
Last month, again, the router packed up. After phoning them, and telling them that if I plug in another router the internet is working. Yet they still blamed Vumatel and insisted that Vumatel comes out and check the fibre. Vumatel was here and confirmed the router being faulty. Now, Supersonic wants to tell me that they will invoice me for a replacement router, yet I didnt purchase the router as it belongs to them.
Watch out for this company. I will be looking at a different internet supplier, and WILL NOT recommend Supersonic to anyone. They are not the same company they started out as.
I was about to cancel my internet with Supersonic. The way that he handled me as a customer and person as well as the way he handled the whole situation, is far above his paygrade and position within the company.
Ryan, I feel your personality and people skills are being wasted in the technical department, and that you will be a much greater asset within the company should you be in a management position where other can learn from you. How to treat and deal with situations and customer etiquette.
Thx for your help ! And if my business ever picks up to a point where I can afford to employ you, be sure, I will try my best to ensure that I can call you an employee !
Again, I wish you all success and know that you will achieve it !
I was about to cancel my internet with Supersonic. The way that he handled me as a customer and person as well as the way he handled the whole situation, is far above his paygrade and position within the company.
Ryan, I feel your personality and people skills are being wasted in the technical department, and that you will be a much greater asset within the company should you be in a management position where other can learn from you. How to treat and deal with situations and customer etiquette.
Thx for your help ! And if my business ever picks up to a point where I can afford to employ you, be sure, I will try my best to ensure that I can call you an employee !
Again, I wish you all success and know that you will achieve it !