Pay for no service what a *******

Wifi has been down for 3 weeks nobody from Supersonic can tell me why and when this will be sorted since I logged the issue with them I have to follow up everyday they don't keep clients updated at all. My account has still been debited for the full monthly fee regardless of them not providing a service so I am paying for no wifi what a joke. All their contact Centre does is log incidents on top of incidents and nothing is done. Worst ******* service provider who know nothing about their own product Airfibre neither are their agents up skilled to handle and assist clients in time of need.