KR
Kevin R

1 reviews | Active since Oct 2019

11 Nov 2019, 17:04

PATHETICsonic!!!

Service, answer a phone, invoice, statement...some of the words that PATHETICSonic does not understand. Where i stay its the only service provider we can use. Requested now that the estate reviews their decision as we cannot sit with this pathetic service. Invoice for the moneth is date 01, but can only be sent at the 16th, suppose it is still chipped out on rockplates......

0
Replies (4)
Supersonic
Supersonic 's reply11 Nov 2019, 21:05
Official
Good evening Kevin,

One of our agents will be in contact as soon as possible to assist.

Thank you,
Supersonic Team

Best regards,

KR
Kevin R's update12 Nov 2019, 13:51
Reviewer Update
Still waiting for someone to call me back. I suppose it will happen before Christmas 2020.
Please expalin to the account department, the difference between a invoice and a statement. November is the 11th month
KR
Kevin R's update12 Nov 2019, 20:21
Reviewer Update
And nothing happend, not sure why i expected more from a pathetic company. To add it it my number porting is pending from Feb, they cannot find the documents.........
Supersonic
Supersonic 's reply14 Nov 2019, 08:35
Official
Good morning Kevin, 

I have received feedback from my support team indicating that they have assisted and will have your issue resolved today. Kindly advise if this is not the case so that I can further assist. 

Bright regards 
The Supersonic Team

Best regards,