Pathetic/Non-Service - Do not use supersonic!

Pathetic WIFI Service for 3 weeks. I logged a ticket on the 19 March 2026, to notify Supersonic that I am running 3.5/4 Mbps instead of 25/25Mps. I have phoned them and I have logged another ticket with no joy. Today, 07 April 2026, I am sitting on 2/2Mps? And from the 1 April am now being charged for 30/30Mps, but am not even receiving enough WIFI on my normal package to conduct business. I cannot sit in international meetings, as they cannot hear me, so I am losing business. Who decides to drop people's wifi connectivity packages, and then bill you for a service you are not receiving? This is *****! Apparently, someone called on the 26 March 2026. A week later after the first complaint. I don't have a call logged on my phone and that person definitely did not follow up again either. Shoddy service. Actually, no service - 2/2Mbps???