C
Coetzee
1 reviews | Active since Oct 2022
09 May 2023, 12:28
Pathetic to zero service levels from Supersonic!!
No interest from Supersonic in assisting with fibre / wifi connection issues. Service feedback on the Whatsapp application is way below standard. Total waist of time. I have a 2 month old call and no interest from anyone to assist with the issue. TIME TO MOVE ON!!!
Helpful (0)
Replies (5)0
Replies (5)
Supersonic 's replyOfficial
09 May 2023, 13:02Good day, Herman,
On behalf of Supersonic, I sincerely apologise for the negative experience. Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
I have requested our technical support team to assist, and the case reference is CAS-***-Y5L0P0.
Kind regards,
AM
On behalf of Supersonic, I sincerely apologise for the negative experience. Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
I have requested our technical support team to assist, and the case reference is CAS-***-Y5L0P0.
Kind regards,
AM
Supersonic 's reply09 May 2023, 13:02
Official
Good day, Herman,
On behalf of Supersonic, I sincerely apologise for the negative experience. Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
I have requested our technical support team to assist, and the case reference is CAS-***-Y5L0P0.
Kind regards,
AM
On behalf of Supersonic, I sincerely apologise for the negative experience. Anything less than ensuring you receive a satisfactory customer experience is completely unacceptable.
I have requested our technical support team to assist, and the case reference is CAS-***-Y5L0P0.
Kind regards,
AM
C
Coetzee's updateReviewer Update
10 May 2023, 12:37It's not about the router being back on line; it's about instability of the ONT or router. The one moment I have connectivity and the next 1 or more devices I have looses connectivity (ad hoc). A device restart or "forget network" and reconnect or router restart may help, but no always. So some devices without connectivity and some has. This pattern only started late March and never occurred in the 2 years with Supersonic. So clearly there is an ONT or router issue which needs to be fixed. That was promised when I logged the call mid April, but NOTHING was done. So my issue is NOT solved
C
Coetzee's update10 May 2023, 12:37
Reviewer Update
It's not about the router being back on line; it's about instability of the ONT or router. The one moment I have connectivity and the next 1 or more devices I have looses connectivity (ad hoc). A device restart or "forget network" and reconnect or router restart may help, but no always. So some devices without connectivity and some has. This pattern only started late March and never occurred in the 2 years with Supersonic. So clearly there is an ONT or router issue which needs to be fixed. That was promised when I logged the call mid April, but NOTHING was done. So my issue is NOT solved
C
Coetzee's updateReviewer Update
11 May 2023, 12:42#MeganNicholas Supersonic CEO. Are you aware of the pathetic service levels your resources supply? No cate whatsoever for customer support!!! My issue has been unresolved for more than a month now. I reverted to social media, received promises that someone will call to resolve...I still await that call. Followed up, but no interest to assist. Is this the type of behaviour you approve for your company?
C
Coetzee's update11 May 2023, 12:42
Reviewer Update
#MeganNicholas Supersonic CEO. Are you aware of the pathetic service levels your resources supply? No cate whatsoever for customer support!!! My issue has been unresolved for more than a month now. I reverted to social media, received promises that someone will call to resolve...I still await that call. Followed up, but no interest to assist. Is this the type of behaviour you approve for your company?
C
Coetzee's updateReviewer Update
15 May 2023, 08:03You've been looking at this now for more than a week. Your "agent" contacted me mid last week, not having a clue what was going on or where to check for my issue. Told me the fibre was down, but in the meantime I still had fiber connectivity on one of my other devices. I really don't think you treat other customers differently. I asked around and your name is bad out there...no one wants to know anything about Supersonic. An I repeat, I don't think #MeganNicholas has a clue how to run the company. A total disgrace as a South African company!!!
C
Coetzee's update15 May 2023, 08:03
Reviewer Update
You've been looking at this now for more than a week. Your "agent" contacted me mid last week, not having a clue what was going on or where to check for my issue. Told me the fibre was down, but in the meantime I still had fiber connectivity on one of my other devices. I really don't think you treat other customers differently. I asked around and your name is bad out there...no one wants to know anything about Supersonic. An I repeat, I don't think #MeganNicholas has a clue how to run the company. A total disgrace as a South African company!!!
C
Coetzee's updateReviewer Update
22 May 2023, 07:43So #MeganNicholas Supersonic CEO, you could STILL not get your pathetic and non-interested staff to sort out my issue....ONE MONTH LATER???!!! That after your non-interested staff kept on promising the will contact me to resolve???. But all they keep on **** is "apologizing for the inconvenience"???
Heads-up to all potential customers out there - STAY AWAY FROM SUPERSONIC, DO NOT ENGAGE IN BUSINESS WITH THEM> YOU"LL GET NO SERVICE....NOTHING!!!
Heads-up to all potential customers out there - STAY AWAY FROM SUPERSONIC, DO NOT ENGAGE IN BUSINESS WITH THEM> YOU"LL GET NO SERVICE....NOTHING!!!
C
Coetzee's update22 May 2023, 07:43
Reviewer Update
So #MeganNicholas Supersonic CEO, you could STILL not get your pathetic and non-interested staff to sort out my issue....ONE MONTH LATER???!!! That after your non-interested staff kept on promising the will contact me to resolve???. But all they keep on **** is "apologizing for the inconvenience"???
Heads-up to all potential customers out there - STAY AWAY FROM SUPERSONIC, DO NOT ENGAGE IN BUSINESS WITH THEM> YOU"LL GET NO SERVICE....NOTHING!!!
Heads-up to all potential customers out there - STAY AWAY FROM SUPERSONIC, DO NOT ENGAGE IN BUSINESS WITH THEM> YOU"LL GET NO SERVICE....NOTHING!!!