CM
Charlene M

1 reviews | Active since Jul 2017

07 May 2023, 17:02

PATHETIC THIEVING SERVICE PROVIDER

I upgraded my Lte service to airfibre. I had connectivity for less than 4hours. After loadshedding there was no service. I logged numerous issues and made endless calls. The technician came to my house on more than 2 occasions and he too was unsuccessful. I received a called one evening as I cancalled both services. Supersonic keeps debiting my account for over R2800.00 and I keep reversing it. I received a call that my matter was resolved but they keep debiting me. I have begged for them to stop debiting my account and to collect their devices. Still nothing. The service provider has the most pathetic service ever. Over 16 tickets on my profile. sst085662, 087727, 87782, 088833, 087185, 089488, 102252, 102253, the list is endless. Ticket SST87185 cancelation requested in February but still reflects as in progress. Stay very far away from this service provider. They are

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Replies (2)
Supersonic
Supersonic 's reply07 May 2023, 20:57
Official
Good evening. We apologize for the experience you have had with our Air fibre services, despite several attempts at fixing your connection. Please be advised that an agent from the relevant department will contact you regarding the details of your cancellation.
CM
Charlene M's update07 May 2023, 21:28
Reviewer Update
The installation was in February and the request for cancellation was also in February the very same month. Now it's May, my cancelation is pending. I look forward to that call. Tx