mN
melvin N
1 reviews | Active since Nov 2019
10 Nov 2020, 09:36
Pathetic Technical service
Shocking and pathetic service from an ISP that was supposed to be on top of their game in this competitive environment.
Whats the use of having one of the fastest speeds but can't deliver technical abilities and resolution?
I have a server in my office and all users (from Vodacom,Telkom,CellC, etc) can connect to this server from externally except MTN users. Supersonic supp**** me with a static IP for my server and MTN users routing is obviously an issue here - but I can't get Supersonic to resolve in the last 8 months. I sent traceroutes to Supersonic where the issues lies but the pathetic technical guys cannot fix.
Absolutely shocking service!!!!!!!!!!!!!!!!!!!!!!
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Replies (3)0
Replies (3)
Supersonic 's replyOfficial
10 Nov 2020, 09:44Hello Melvin,
Sorry to see that you are experiencing issues with our service. Kindly note that I have escalated your complaint and we will be in touch as soon as possible to assist.
Regards,
Sandra
Sorry to see that you are experiencing issues with our service. Kindly note that I have escalated your complaint and we will be in touch as soon as possible to assist.
Regards,
Sandra
Supersonic 's reply10 Nov 2020, 09:44
Official
Hello Melvin,
Sorry to see that you are experiencing issues with our service. Kindly note that I have escalated your complaint and we will be in touch as soon as possible to assist.
Regards,
Sandra
Sorry to see that you are experiencing issues with our service. Kindly note that I have escalated your complaint and we will be in touch as soon as possible to assist.
Regards,
Sandra
mN
melvin N's updateReviewer Update
10 Nov 2020, 10:01thank you Sandra, I hope that Francis (that just called me a few minutes ago) will resolve this issue with your technical guys. I can't understand why we should resort to such extreme measures (like using these forums) - if only people can do their jobs properly.
mN
melvin N's update10 Nov 2020, 10:01
Reviewer Update
thank you Sandra, I hope that Francis (that just called me a few minutes ago) will resolve this issue with your technical guys. I can't understand why we should resort to such extreme measures (like using these forums) - if only people can do their jobs properly.
Supersonic 's replyOfficial
10 Nov 2020, 10:04Hello Melvin,
My apologies once again - we wil hopefully get this sorted for you without any more fuss.
Regards
Sandra
My apologies once again - we wil hopefully get this sorted for you without any more fuss.
Regards
Sandra
Supersonic 's reply10 Nov 2020, 10:04
Official
Hello Melvin,
My apologies once again - we wil hopefully get this sorted for you without any more fuss.
Regards
Sandra
My apologies once again - we wil hopefully get this sorted for you without any more fuss.
Regards
Sandra