LS
Leon S

1 reviews | Active since Aug 2021

25 Oct 2021, 12:39

Pathetic Supersonic Service

Moved to another fiber provider months ago. Gave Supersonic month’s notice - S***. Now, months later they suspend my LTE line (S***) for non-payment yet I pay it every month. I have been without LTE service since Friday. Mailed *** and *** three times since Friday but with no joy. They re-activated my Fiber account but suspends my LTE account. Phoned them twice today and was on the phone for 21mins and 35mins resoectively trying to sort this mess out. Last support agent hung up on me. I will take all my business away from Supersonic end of this month. Their after sales support is pathetic! Stay far away from them!

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Replies (1)
Supersonic
Supersonic 's reply25 Oct 2021, 13:51
Official
Good day Leon. 
Thank you for reaching out to Supersonic. I see that you are encountering issues with suspension and I am so sorry for the frustration caused. Kindly be advised that I will be looking into your query. 
Kind regards, Nonhlanhla