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Tauhir M
1 reviews | Active since Dec 2011
27 Sept 2021, 10:14
Pathetic Supersonic
I sent an e-mail to cancel on 2 August. I received an acknowledgment of that e-mail on 3 August. I was sent a bill on 27 August to which I rep**** to say it is invalid and as such I must not be billed. Lo and behold they took nearly R1000 from my account on Saturday. I immediately got on their WhatsApp line and was assured by the agent that they would credit/refund me. When I call in today I am being told that they cannot refund me because there was usage on the line. I moved over to fibre on 26 August with MWEB and plugged the router in to extend my range. I refuse to accept that it is my responsibility. They should have switch off the line. Do not sign up with this company!!!!!
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Replies (5)0
Replies (5)
Supersonic 's replyOfficial
27 Sept 2021, 10:40Good day Tauhir M
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards
WN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards
WN
Supersonic 's reply27 Sept 2021, 10:40
Official
Good day Tauhir M
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards
WN
Thank you for reaching out to Supersonic. I apologise for the frustration caused. Kindly be advised that I will be looking into your query and i will revert back to you shortly.
Kind regards
WN
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Tauhir M's updateReviewer Update
27 Sept 2021, 15:23Dear WN, how are you going to assist me if you didn’t take any of my details to look into the query?
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Tauhir M's update27 Sept 2021, 15:23
Reviewer Update
Dear WN, how are you going to assist me if you didn’t take any of my details to look into the query?
TM
Tauhir M's updateReviewer Update
30 Sept 2021, 11:09Hi, since you are not replying to my e-mail. Our saga continues. While they have now finally cancelled my account and are willing to refund me. I am still awaiting my money and they want me to allow them to charge me R250 to let them fetch my router. They also sent me this info from a no-reply email address so how am I supposed to resolve this. I want my money back!!!!!All of it
TM
Tauhir M's update30 Sept 2021, 11:09
Reviewer Update
Hi, since you are not replying to my e-mail. Our saga continues. While they have now finally cancelled my account and are willing to refund me. I am still awaiting my money and they want me to allow them to charge me R250 to let them fetch my router. They also sent me this info from a no-reply email address so how am I supposed to resolve this. I want my money back!!!!!All of it
TM
Tauhir M's updateReviewer Update
01 Oct 2021, 11:22Still no closure on this case. I was promised a callback yesterday which has not materialised
TM
Tauhir M's update01 Oct 2021, 11:22
Reviewer Update
Still no closure on this case. I was promised a callback yesterday which has not materialised
TM
Tauhir M's updateReviewer Update
06 Oct 2021, 11:10Still not a single word from these people
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Tauhir M's update06 Oct 2021, 11:10
Reviewer Update
Still not a single word from these people