LB
Lynette B
1 reviews | Active since Aug 2023
04 Aug 2023, 11:56
Pathetic supersonic customer support
I received a router on Wednesday 02/08 Set it up as instructed, after repeated unhelpful and frankly,rude calls and WhatsApp communication I am now told that I should wait another 3 working days to receive a new sim card as this one is faulty. I have made an upfront payment for this non working service and am currently being billed. I am now also expected to purchase data for Internet access when I have already paid for a service. I have requested call back from technical and accounts and had no joy?
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Replies (7)0
Replies (7)LB
Lynette B's updateReviewer Update
04 Aug 2023, 12:08In addition to the above I also don't believe I was supp**** with a new router, the box was not sealed properly, gouges in the box and the router is white but the power supply cable is black, I have sent pictures of this to supersonic. Their response was "I apologise for the inconvenience and frustration caused "
Standard BS reply that resolves nothing!
Standard BS reply that resolves nothing!
LB
Lynette B's update04 Aug 2023, 12:08
Reviewer Update
In addition to the above I also don't believe I was supp**** with a new router, the box was not sealed properly, gouges in the box and the router is white but the power supply cable is black, I have sent pictures of this to supersonic. Their response was "I apologise for the inconvenience and frustration caused "
Standard BS reply that resolves nothing!
Standard BS reply that resolves nothing!
Supersonic 's replyOfficial
04 Aug 2023, 12:17Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply04 Aug 2023, 12:17
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
LB
Lynette B's updateReviewer Update
04 Aug 2023, 12:21Yet another standard BS reply.
Strange that when I request a call from sales it's an immediate response but any problems takes for ever?
Strange that when I request a call from sales it's an immediate response but any problems takes for ever?
LB
Lynette B's update04 Aug 2023, 12:21
Reviewer Update
Yet another standard BS reply.
Strange that when I request a call from sales it's an immediate response but any problems takes for ever?
Strange that when I request a call from sales it's an immediate response but any problems takes for ever?
LB
Lynette B's updateReviewer Update
04 Aug 2023, 13:03I have been requesting for a call back from the technical support team or the account department, in order to cancel this non working service and have received no response
LB
Lynette B's update04 Aug 2023, 13:03
Reviewer Update
I have been requesting for a call back from the technical support team or the account department, in order to cancel this non working service and have received no response
Supersonic 's replyOfficial
04 Aug 2023, 13:36Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply04 Aug 2023, 13:36
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
LB
Lynette B's updateReviewer Update
04 Aug 2023, 13:38Automated response I am thinking???
No interest in actually dealing with my issue
No interest in actually dealing with my issue
LB
Lynette B's update04 Aug 2023, 13:38
Reviewer Update
Automated response I am thinking???
No interest in actually dealing with my issue
No interest in actually dealing with my issue
LB
Lynette B's updateReviewer Update
04 Aug 2023, 15:51Received a few calls from Vanessa and Lisa,we have reached a compromise, I thank them both for their professional approach and empathy to our service issue and hopefully the issue will be resolved on Monday.
Again ladies, thank you and keep up the great work.
Again ladies, thank you and keep up the great work.
LB
Lynette B's update04 Aug 2023, 15:51
Reviewer Update
Received a few calls from Vanessa and Lisa,we have reached a compromise, I thank them both for their professional approach and empathy to our service issue and hopefully the issue will be resolved on Monday.
Again ladies, thank you and keep up the great work.
Again ladies, thank you and keep up the great work.