CM
Caleb M
1 reviews | Active since May 2021
25 Aug 2023, 11:56
Pathetic Supersonic
Pathetic company. You bill me for Router charge. What the hell is that? I never said I want to buy your Router and that was not our agreement unless you were false advertising. You switch off my wifi because of your dubious bill yet I am up to date with my payments. Your consultants can't even explain what it is to make it worse. I have been waiting for a call back from the so called relevant department but as usual there is nothing. **** company
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Replies (5)
Supersonic 's replyOfficial
25 Aug 2023, 13:05Good day Caleb,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with regard to your query, and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with regard to your query, and I will revert with feedback as soon as possible.
Kind regards,
AM
Supersonic 's reply25 Aug 2023, 13:05
Official
Good day Caleb,
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with regard to your query, and I will revert with feedback as soon as possible.
Kind regards,
AM
Thank you for reaching out to Supersonic. My sincere apologies for the frustration and inconvenience caused.
I will be doing a follow-up with regard to your query, and I will revert with feedback as soon as possible.
Kind regards,
AM
CM
Caleb M's updateReviewer Update
26 Aug 2023, 09:49MY WiFi is still OFF. I have spent more than R250 of my money for airtime calling you but no one is able to switch on my ****** wifi and no one calls back. Tell me if you want your Router back and I will get a better service provider on Monday. Useless company
CM
Caleb M's update26 Aug 2023, 09:49
Reviewer Update
MY WiFi is still OFF. I have spent more than R250 of my money for airtime calling you but no one is able to switch on my ****** wifi and no one calls back. Tell me if you want your Router back and I will get a better service provider on Monday. Useless company
Supersonic 's replyOfficial
26 Aug 2023, 09:56Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply26 Aug 2023, 09:56
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
CM
Caleb M's updateReviewer Update
26 Aug 2023, 10:08I don't need your apologies. Your apologies will not bring back my R250 I spent calling you with no solution
CM
Caleb M's update26 Aug 2023, 10:08
Reviewer Update
I don't need your apologies. Your apologies will not bring back my R250 I spent calling you with no solution
Supersonic 's replyOfficial
26 Aug 2023, 10:38Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply26 Aug 2023, 10:38
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team