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Avikar R

1 reviews | Active since Jul 2011

17 Sept 2021, 11:30

Pathetic Superslow

I canceled my Supersonic Fibre order on 27 August as they are impossible to contact (I shudder to think of their service if I was actually their customer already). To date they have not sent me written confirmation of the cancellation which is holding up my fibre order with another ISP.

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Replies (8)
Supersonic
Supersonic 's reply17 Sept 2021, 12:51
Official
Good day Avikar R

Thank you for reaching out to Supersonic, please be advised that i am looking into your account and will provide you with feedback shortly.

Regards
SN

Best regards,

Supersonic
Supersonic 's reply17 Sept 2021, 13:50
Official
Avikar R, Please be advised that i have made a follow up with our cancellations team for assistance regarding the cancellation.

Regards
SN

Best regards,

AR
Avikar R's update17 Sept 2021, 13:52
Reviewer Update
Hi 

Please can I have a written confirmation of the cancellation as per my email on 27 August. 

This is pending for 3 weeks now and is unacceptable. 

I am working from home and am forced to buy alot of mobile data because of Supersonic. 

Regards 
Supersonic
Supersonic 's reply17 Sept 2021, 13:55
Official
Avikar R, I am currently waiting for feedback from our cancellations team for assistance, i will keep you updated.

Regards
SN

Best regards,

AR
Avikar R's update17 Sept 2021, 13:59
Reviewer Update
In the meantime while we wait forever, can I send my mobile data bill to Supersonic? 
Supersonic
Supersonic 's reply17 Sept 2021, 14:35
Official
Avikar R, Have you opened a ticket to our cancellations team for line release ?

Best regards,

AR
Avikar R's update17 Sept 2021, 14:50
Reviewer Update
I emailed on 27 August and no-one requested that I open up tickets.
AR
Avikar R's update20 Sept 2021, 12:50
Reviewer Update
Can I have proper feedback please and not just "I am investigating".