AS
Atheema S

1 reviews | Active since Jul 2020

27 Jul 2020, 20:33

Pathetic service/billing/after service/customer service

Supersonic is the worst service provider ever... I am waiting 2 months for fiber to be installed and sorted... no signal most times... billing issues... pathetic after service and to top it all when you call in with a query or a complaint the consultant politely puts the phone down in your after not being able to assist and 40 minutes of holding on... if that's not all you call explain the whole drama for someone to tell you sorry you need to speak to someone else let me transfer the call... I have no signal, no service and nobody even caring clearly at this stage!!!! I'm appalled, frustrated and terribly annoyed! Your incompetence of your staff and service interfere with my work , personal and children schooling! Since the time I signed up I've had issues and it's just getting worse!!!!

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Replies (1)
Supersonic
Supersonic 's reply28 Jul 2020, 10:58
Official
Hello Atheema, 

Apologies for the poor service that you have had. We have touched base with you regarding your connectivity issues and will be in touch regarding your fibre order as soon as possible. 

Regards,
Sandra