CK
Clinton K

1 reviews | Active since Jul 2016

26 Feb 2021, 11:47

Pathetic Service - Worst service ever

Supersonic is the worst service provider I have ever come across, from supplying misleading, to having no urgency to resolve an issue, to managers not even returning calls three days later. My matter was supposed to be resolved within 24hrs however this is the 4th day and still not resolved. Numerous escalations and requests for a Manager to call me have been made and still no responsibility has been taken. One of the Managers that I was promised a call from is Kyle Singh and still nothing three days after being promised that I would get a call. My advice to anyone considering this service provider is look anywhere else, they are pathetic and service means nothing to them. They are misleading and lie to you about outages and do not care for their customers. I have utilized the Facebook messaging service and escalated my matter on Wednesday and still no assistance has been received. Extremely disgusted and appalled by the service or rather complete lack thereof.

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Replies (2)
Supersonic
Supersonic 's reply26 Feb 2021, 12:26
Official
Good day Clinton K.

Thank you for reaching out to supersonic. We are sincerely sorry for the unsatisfactory service you have received. We will investigate this matter and advise.

Kind regards.
Joshua.

CK
Clinton K's update27 Feb 2021, 15:27
Reviewer Update
This is ridiculous, I have escalated the matter and was promised that the matter was being handled and would be resolved shortly, another day gone by and still my service has not been restored nor have I even received a call to explain what is going on. The Call Centre is useless and Managers are non existent, they promise callbacks and don't deliver. 5 days now without service, additional costs incurred not to mention total inconvenience but still no urgency. The most pathetic provider I have ever come across with *********** staff and managers. I need this resolved now and not later, please arrange a Senior Manager or person to contact explain why you are so appalling at service and why I am offline for 5 days now after I provided all the relevant documents to you.