Pathetic service, *****ing people’s money

Placed an order, there was a delay with the delivery with no communication whatsoever. I had to call everyday to follow up, eventually got tired and cancelled the order and asked for a refund. Now where I call to follow up on the refund, Agents will always ask ‘what is the refund for?’ ‘Why do I require a refund’ “How much should the refund be”

This has been going on for a weeks now and I’m actually fed up with Supersonic and they pathetic service.