Pathetic Service, no connection and no concern for your customers!

From December 20th, my FLTE connection has been VERY intermittent to the point where around new years there was no connection at all. On the 20th, I logged a complaint which has supposedly been resolved. If you check my usage, I have not been able to use the service for the last 5 days and so I am now paying hundreds or Rands for something I am not able to use. I have a new ticket from the 3rd of January, where at about 16:30 that day I received a call from a technician telling me the issue should be resolved yet while on the phone with him, the connection dropped at least 3 or 4 time. He told me I would receive a call later that day or the next day which never happened.

I am currently using Vocacom Pre-Paid to get access to the internet, so not onoly am I being charged for a service I cannot use, you are forcing me to spend even more money and with your competitor.

I used to have Fibre where I live and have requested that that be reinstated again but am told it can take up to 2 months! What a joke! I have the ONT in place, a Fibre router and everything is set up and ready to be switched on but after I was told 2 month, the question just gets ignored.

Your whatsapp service is non existent and your Facebook messenger takes up to a day to 2 days to respond. What a total joke.

Either resolve the issue and allow me to use FLTEW that I am paying for, or do the upgrade back to Fibre or I will go to ICASA and you can check your records as I have has to take you to ICASA 3 times before you did anything so this is not an empty threat