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Bradley N
1 reviews | Active since Apr 2021
28 Dec 2023, 10:52
Pathetic service from Supersonic
My wifi was cut due to non payment,I made payment immediately with the link sent by supersonic .
I have called supersonic and the agent said after 2 hours it will be re connected.
2 days are now gone and it's not sorted .
I called 19 times and no answer .
Eventually I sent an email which I haven't received a response and the whatsapp platform a lady named Mpho advised that they received payment and an email is being sent to vumatell to re connect as it needs to be done manually.
I called vumatell and the guy said why am I phoning vuma because supersonic does payments and internet they suppose to re connect not vuma.
I am going back and forth with this pathetic service from supersonic.
Helpful (0)
Replies (6)0
Replies (6)Supersonic 's replyOfficial
28 Dec 2023, 11:05Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
Supersonic 's reply28 Dec 2023, 11:05
Official
Good day, thank you for contacting supersonic fibre. We would like to sincerely apologize for the frustration and inconvenience caused in this matter. Kindly note that this will be escalated and dealt with. Our sincere apologies once again. Regards Supersonic Team
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Bradley N's updateReviewer Update
28 Dec 2023, 11:08Is my wifi re connected?
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Bradley N's update28 Dec 2023, 11:08
Reviewer Update
Is my wifi re connected?
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Bradley N's updateReviewer Update
28 Dec 2023, 11:20My wifi is still cut guys please re connect how long must I wait?
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Bradley N's update28 Dec 2023, 11:20
Reviewer Update
My wifi is still cut guys please re connect how long must I wait?
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Bradley N's updateReviewer Update
28 Dec 2023, 19:47The public can see the poor service even on this platform no shame they have
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Bradley N's update28 Dec 2023, 19:47
Reviewer Update
The public can see the poor service even on this platform no shame they have
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Bradley N's updateReviewer Update
28 Dec 2023, 19:482 days no assistance costing me to keep calling
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Bradley N's update28 Dec 2023, 19:48
Reviewer Update
2 days no assistance costing me to keep calling
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Bradley N's updateReviewer Update
29 Dec 2023, 07:47Day 3 wifi not re connected no feedback at all,call centre still not answering inwated over R150 airtime waiting for a agent
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Bradley N's update29 Dec 2023, 07:47
Reviewer Update
Day 3 wifi not re connected no feedback at all,call centre still not answering inwated over R150 airtime waiting for a agent
