Pathetic service from Supersonic.

Would like to Share the Pathetic Service received from Supersonic.6 days internet is down. Not a single person has a clue of what's going Account paid before due date .Now they want a call out fee of 600 Rands knowing the problem is there's.They don't care .No service from them asked for them to Release my line so I can move to the next provider. BEEN WITH SUPERSONIC FOR OVER 4 YEARS .PLEASE CONSIDER BEFORE SIGNING WITH THEM .