Pathetic Service

Today is 17 February 2024 and still the issue has not been resolved. I am being charged for a service that I am not receiving. I cancelled my subscription in January 2024 and have noticed that the cancellation has automatically been reversed by supersonic. Empty promises of trying to resolve the issue. I log a ticket with the issue and two days later the ticket is closed however the issue still remains. Do not use supersonic as a service provider. I am considering lodging a complaint now with the ombudsman. It is now six weeks that I have been struggling with supersonic on connectivity issues.

I have moved over to a new service provider with no issues at all. If there is a issue they resolve it within 30 minutes and not in 6 weeks as supersonic does.