Pathetic service, DO NOT RECOMMEND

Not that this is going to help my situation, as they simply don't seem to care enough and have the worst customer service I have ever encountered. But I'll nonetheless add my voice to the dozens who share my frustrations.

Was a previous client of Nepic, who were brilliant. Always answered their customer care line promptly, and got to the root of the problem quickly and resolved any issues competently and professionally and most importantly, timeously.

Since Supersonic took over it's been the complete opposite end of the spectrum. Slow line, constrained bandwidth, and frequent lack of connectivity. Customer line just rings or puts you on hold forever. WhatsApp number is just a robot and no one ever follows up. On the few occasions I actually do speak to a human, the agent is unhelpful and rude.

This is why I am now moving over to another service provider without further delay.

DO NOT go with Supersonic if you want good customer service.